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Live Support

Enable your PALS, appointments, and CAMHS teams to drive greater service-user engagment through efficient online communication. With a satisfaction rating of over 60%, Live Support will make your stakeholders happier and your quality of care more successful.

Any device, anywhere Live Support

Any device, anywhere Live Support

Any device, anywhere

We live in the world of the mobile device, therefore your live support solution should work seamlessly no matter what device your visitors may be using.

Accessible on desktop, tablet or smartphone, Live Support from Vocoll really is the do-it-all, from anywhere, website enagement and service user support tool.

Don't wait live support

Don't wait live support

Don't make your patients wait

We all need help from time to time. The easier and quicker we can get that help and have our problem solved the happier we are.

By using live support you can interact with your patients, stakeholders and wider audience members in real-time, faster than email or telephone, and help them with their query. 

Easy-to-use Live support

Easy-to-use Live support

Easy-to-use

The best solutions are built to be used effortlessly, to feel natural, uncomplicated and enjoyable.

With no software to download, a clean & simply functional interface, Live Support is easy and quick for both your visitors and staff to utilise.

Increased Customer Satisfaction live support

Increased Customer Satisfaction live support

Increased Satisfaction

Live Support has the highest satisfaction level of any support channel, making it not only a nice-to-have option, but an essential tool for your stakeholder support process. Instant, frictionless and highly flexible, build your customer support around a Live Support solution.

Drag & Drop File Sharing live support

Drag & Drop File Sharing live support

Grab and share files from your desktop, email, or camera, and share them into any conversation or private. Link from popular social channels to display videos, Tweets and more.

Security & privacy

Security & privacy

Security is a huge priority. Live Support's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.

Customisable Notifications

Customisable Notifications

Customise how Live Support alerts you when you miss a message. Create a combination of system, email and push notifications. Or, of course, switch them off entirely.

Video Chat

Video Chat

For when you and your stakeholders need to show, not tell. Make real-time video calls to contacts, right from within the application.

Find out more

Find out more

To find out more about the Vocoll platform that VerseOne Healthcare use to create Live Support solutions please visit Vocoll.com.

See how [somebody] and [somebody else] used Live Support to enhance their patient engagement experience.

Find out more

To find out more about how VerseOne Healthcare can help you along your transformation journey 

Get in touch